Email Id : info@sciencesoft.in

ERP Software for Customer Relations Management (CRM) Companies

Sciencesoft Enterprise solutions, One of the best ERP Software Companies in Chennai, Tamil Nadu, India; are the ERP solution providers, ERP Software for Customer Relations Management.Customer Relationship Management or CRM is fast gaining prominence in the systematic business management area. CRM is broadly taken to cover two areas – Sales and Service Management. iXpert offers CRM as a standalone solution and also as a module integrated into iXpert ERP.

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iXpert CRM covers the following processes

CRM

Lead management

Sales Team definition

Lead assignment

Validation or Qualifying

Follow Up

Quotation

Revisions

Sales Order

Sales Invoice

Service Management

  • Customer details and grouping
  • SMS and Email distribution
  • Support tickets
  • Assign calls to staff
  • Track support calls
  • Status
  • Escalation
  • Billing for material and services
  • Warranty tracking
  • Warranty and billable calls

iXpert offers the above as a solution and includes the following modules :

  • Financial Accounting
  • Accounts Receivable and Payable (AR/AP)
  • Sales and Purchase Order Processing (SOP/POP)
  • Inventory Management with multiple UOM
  • Multiple Locations with Goods transfers
  • Project Costing
  • Project Profitability
  • Payroll & HR
  • Material Availability Planning
  • CRM